Privacy Policy — How We Protect Your Information
Seniors in Service of Tampa Bay
Effective Date: <<Insert Date>>
Seniors in Service of Tampa Bay (“Seniors in Service,” “we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information.
- http://seniors.sunspiredweb.com
- https://seniorsinservicetraining.org (training site)
These websites support our mission of connecting volunteers — especially adults age 55+ — with meaningful service opportunities throughout Pinellas, Pasco, and Hillsborough counties, Florida.
1. Information We Collect
A. Information You Provide Voluntarily
When you:
- Complete a volunteer interest form
- Request services
- Sign up for newsletters
- Register for events
- Contact us through our website
We may collect:
- Name
- Email address
- Phone number
- Mailing address
- County of residence
- Volunteer interests or service needs
- Any other information you choose to share
Please do not submit sensitive personal information (such as Social Security numbers or medical records) through website forms unless specifically instructed to do so through secure channels.
B. Automatically Collected Information
When you visit our website, certain technical information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Pages visited
- Time spent on pages
- Referral source
This information helps us understand how visitors use our website and improve accessibility, performance, and outreach.
2. Cookies and Tracking Technologies
Our website uses cookies and similar technologies to enhance user experience and analyze website traffic. Cookies are small text files stored on your device. We use:
- Google Analytics — to understand website traffic and visitor behavior https://policies.google.com/privacy
- Google Search Console — to monitor search performance and indexing https://policies.google.com/privacy
- MonsterInsights — a WordPress plugin that connects Google Analytics to our site https://www.monsterinsights.com/privacy-policy/
- HubSpot — to collect form submissions and manage communications https://legal.hubspot.com/privacy-policy
These services may use cookies to:
- Analyze traffic patterns
- Track page interactions
- Improve website performance
- Manage volunteer and service inquiries
You can disable cookies through your browser settings at any time. Disabling cookies may affect certain site functionality. You may also opt out of Google Analytics tracking by installing the Google Analytics Opt-Out Browser Add-on: https://tools.google.com/dlpage/gaoptout
For additional information about website use, security, and limitations of liability, please review our Terms & Conditions.
3. How We Use Your Information
We use collected information to:
- Connect volunteers with nonprofit partners
- Respond to inquiries and service requests
- Send newsletters and program updates (if you opt in)
- Improve website performance and accessibility
- Monitor and improve outreach efforts
- Maintain internal records and reporting requirements
4. HubSpot Forms and CRM
We use HubSpot to collect and manage form submissions. Information submitted through forms may be:
- Stored securely within HubSpot’s CRM system
- Used to contact you regarding volunteering or services
- Used for internal reporting and outreach tracking
HubSpot processes data on our behalf in accordance with its privacy and security standards.
5. Website Security
We prioritize the protection of visitor information. Our website is protected by:
- SSL (Secure Socket Layer) encryption, which secures data transmitted between your browser and our website
- Sucuri Web Application Firewall (WAF), which monitors and blocks malicious traffic, unauthorized access attempts, and cyber threats
Sucuri may temporarily log IP addresses and request data for security monitoring and threat detection purposes. This information is used solely to protect our website and visitors. Sucuri privacy information: https://sucuri.net/privacy/
6. Sharing of Information
We may share information only:
- With trusted service providers who assist with website operations
- When required by law
- To protect the rights, safety, or integrity of Seniors in Service or others
We do not sell personal information.
7. Data Retention
We retain personal information only as long as necessary to fulfill the purposes described in this policy, including:
- Volunteer coordination
- Service requests
- Program reporting requirements
- Administrative recordkeeping
Analytics data is retained according to Google’s standard retention settings.
If you request deletion of your personal information, we will remove it from active systems unless we are legally required to retain it.
8. Your Choices
You may:
- Opt out of email communications using unsubscribe links
- Disable cookies in your browser settings
- Contact us to request access to, correction of, or deletion of your personal information
To make a request, contact:
Seniors in Service of Tampa Bay
1306 W Sligh Ave
Tampa, FL 33604
Phone: (813) 932-5228
Email: info [at] seniorsinservice [dot] org
9. Accessibility
Seniors in Service of Tampa Bay is committed to making our website accessible to all individuals, including those with disabilities.
We strive to follow recognized accessibility standards to ensure our website is usable by people of varying abilities and assistive technologies. View our Accessibility Statement.
If you experience difficulty accessing content, please contact us:
Email: info [at] seniorsinservice [dot] org
Phone: (813) 932-5228
We will work with you to provide the information or assistance you need.
10. Children’s Privacy
Our services are intended for adults age 18 and older, with a focus on adults age 55+. We do not knowingly collect personal information from children under 13.
11. Training Site Notice
The website located at https://seniorsinservicetraining.org is a training site. Any information submitted there is treated with the same privacy standards as information submitted on our main website.
12. Contact Us
If you have questions about this Privacy & Cookie Policy or how your information is handled, please contact:
Seniors in Service of Tampa Bay
1306 W Sligh Ave
Tampa, FL 33604
Phone: (813) 932-5228
Email: info [at] seniorsinservice [dot] org
13. Changes to This Policy
We may update this Privacy & Cookie Policy from time to time. Updates will be posted on this page with a revised effective date.
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